Frequently Asked Questions

How long do customs take?

We strive to offer an efficient turnaround time. However, the amount of items requested in your order as well as product type will factor into length of time needed to complete your order. We do offer a rush option that will push your order to the forefront if needed.

What’s the process?

After we provide your estimate and your deposit is paid, we order the materials if not on hand. Then before printing or cutting, we provide a proof for your approval. Once you’ve approved the proof, we then begin preparing your order!

Can I make payments?

Absolutely! For custom orders, we do require a deposit to begin work, but we can also break the remaining amount after the deposit into payments if needed. Keep in mind, you will not receive your product until the balance has been paid in full.

Are deposits refundable?

We provide a 72 hour window for you to cancel your order and receive your deposit back. However, after this window has closed, the deposit will no longer be refundable as it is used for the materials needed for your order.

What’s your return policy?

While we can’t accept returns on custom orders, we do provide a 72 hour window from receipt of item for you to notify us of an issue with the product. We will happily address any issues, including remaking the order.

How do you determine price?

We take into account the complexity of the design, the item requested, as well as the date you need your product by in order to determine our prices for custom projects.

Do you offer discounts?

Of course! If you place a bulk order for an item, we will apply a discount to your order. We also offer discounts for veterans and have some affiliates with coupon codes!

What kind of image can you use?

All logos or images used need to be High Resolution for optimal results during printing/cutting.

Why do I have to sign an agreement?

We require agreements to be signed during custom orders as a way to protect both the client and our business. These agreements further explain our policies and allow for transparency in our procedures.